Octopus runs customer service, sales and back-office work for global brands from five sites in Egypt. 3,500 people, more than 10 languages, and AI we build ourselves.
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In 2021 a food-delivery platform in the Middle East asked us to look after its riders. We went to the top of its rider-satisfaction scorecard and stayed there.
So it gave us more: its customers, its restaurants, then its back office. When it cut more than a dozen vendors down to a handful, we were one of the few it kept.
Many of its riders speak Urdu. We built a live Urdu–Arabic translation tool, so any agent can help any rider.
Lost addresses, late pickups, and calls that need the rider, the restaurant and the customer on one line.
Help for the people who place the orders, when something goes wrong.
Day-to-day help for the restaurants on the platform.
Billing, payment reconciliation and menu updates behind the scenes.
Most clients start with one line of work and add the next when the first one runs well. We cover the full journey, so you never need a second vendor.
Voice, chat, email and social, around the clock. Orders, reservations, subscriptions and complaints.
Tier 1 and tier 2 help, remote troubleshooting, and knowledge bases we build and keep current.
Inbound and outbound for B2B and B2C. Lead qualification, upgrades, bundles and package sales.
Billing, payment reconciliation, finance support, expense reports, data entry and documents.
Human review of text, images, audio and video, 24/7, with clear escalation rules.
Translation, quality review, sentiment, forecasting and chatbots, built by our engineers and part of the service.
We are 3,500 people, not 450,000. A client with five seats and a client with 1,500 get the same leaders, the same speed and the same care.
Our structure is flat, so decisions are quick. And we are hungry: we grow only when our clients are happy enough to give us more work.
Every agent who leaves takes their training with them, and quality drops. So we built a place people want to stay: a campus with a sports center, padel court, football pitch, gym and outdoor break areas, and electric buses that bring the team to work.
The Octopus Academy pays people to grow. An agent who qualifies in English earns about 50% more. Add Spanish and the salary can double.
Off-the-shelf tools break on a client's knowledge base, because it changes every week. Making them work takes AI engineers, operations and quality people in one room.
At most large outsourcers they sit in three countries. Our sister company's 60 AI engineers sit with our teams in Egypt and build the Octopus Tech Suite into the service you buy.
AI grades every chat and gives each agent, team lead and supervisor specific feedback.
An English-speaking agent can take Dutch calls. Text translation runs between Urdu and Arabic in real time.
Candidates interview with AI and get a level from A2 to C1, plus a read on soft skills.
Tone alerts in live conversations, and volume forecasts that drive the schedule.
Many clients used one vendor for English and another for everything else. With us they use one. Agents work in more than 10 languages, and live speech translation covers the rest.
Egypt is one of the fastest-rising outsourcing hubs in the world. Large, young, multilingual and cost-competitive, it does things the better-known locations cannot.
| Compared with | What you get in Egypt |
|---|---|
| India | Higher quality on customer-facing work. |
| The Philippines | A wider range of languages, and agents who can sell. |
| Latin America | English, Spanish and European languages at 20–25% lower cost, with better retention. |
| South Africa | Far more languages, at a better price and quality. |
Already work in Egypt? Then the question is which partner. See why clients stay.
Our main hub sits in Palm City, Alexandria, on real estate our sister company owns. Two buildings are open and two more are on the way. We are growing from 3,000 seats to 5,000, with a small digital park around them.
You are making a big impact in Alexandria and in Egypt, on your people and on the BPO industry. You are unleashing the potential of Egypt's young people.
Your unwavering commitment and proactive approach have been invaluable to our success.
The operation team has a high level of accountability and ownership, and they fully understand our targets and standards.
Service orientated, reliable, very professional. In short: an excellent service provider for outsourcing.
Tell us what your customers need. We will show you the people, the tools and the campus that will serve them.
Talk to our teamOr write to contact-us@octopusoutsourcing.com